Gentle answers to help you feel confident and cared for.
Frequently Asked Questions

We want your experience with Solramari to feel calm and effortless. Here are some of the questions we’re often asked — answered with clarity and warmth to help guide you through your journey with our fragrances.
PRODUCT & INGREDIENTS
Are Solramari fragrances safe for pets and children?
Yes. Our formulations are designed to be soft, gentle, and safe for everyday home use. We avoid harsh, overwhelming ingredients and focus on scents that coexist peacefully with your space.
How strong are the scents?
Solramari fragrances are intentionally crafted to be soft and non-intrusive. They are meant to accompany you gently — never overpowering, always comforting.
How long does the scent last?
Our fragrances are designed for balanced longevity. They linger softly throughout the day, with a natural fade that feels calm and effortless.
What is the difference between the five scents?
Each scent represents a different emotional chapter:
- Morning Light — fresh start, clarity
- Warm Welcome — comfort, connection
- Starry Night — rest, calm
- Timeless Love — warmth, romance
- Still Moment — recovery, serenity
USAGE & EXPERIENCE
When is the best time to use each scent?
Each fragrance is crafted for a specific emotional moment:
- Morning Light → morning clarity
- Warm Welcome → daytime comfort
- Starry Night → evening rest
- Timeless Love → special moments
- Still Moment → quiet recovery
Can I layer the scents?
Yes. Our scents are designed with soft, harmonious notes that can be layered to create your own emotional blend.
Are the fragrances suitable for sensitive noses?
Absolutely. Solramari is created to be gentle, balanced, and soothing, making it ideal for those who prefer soft, non-irritating scents.
SHIPPING & ORDERS
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–5 days, depending on your location.
Do you offer free shipping?
Yes. We offer free shipping during promotional periods or when your order meets the minimum purchase requirement.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow your package’s journey.
RETURNS & EXCHANGES
What is your return policy?
If your order arrives damaged or you’re not fully satisfied, we offer returns or exchanges within 14 days. Please contact our support team for assistance.
Can I return a used product?
For safety and hygiene reasons, we can only accept returns for unused and unopened items unless the product arrived damaged.
CONTACT & SUPPORT
How can I reach your support team?
You can contact us anytime through our Contact page or email us at: support@solramari.com
Do you offer gift wrapping or personalized notes?
Yes. We offer gentle, minimal gift wrapping and optional handwritten notes for special occasions.

Still Have Questions?
Contact Us