1. Introduction

At Solramari, we want your order to arrive safely, smoothly, and on time. This Delivery Policy explains how we process, ship, and deliver your items, so you know exactly what to expect from the moment you place your order.

2. Processing Time

All orders are processed within 1–2 business days. During peak seasons or promotional periods, processing times may be slightly longer, but we always do our best to prepare your order as quickly as possible.

You will receive an email confirmation once your order has been packed and shipped.

3. Delivery Timeframes

Estimated delivery times vary depending on your location:

• Local / Domestic Deliveries: 2–5 business days
• International Deliveries (if applicable): 7–14 business days

Please note: Delivery times are estimates and may be affected by courier delays, weather conditions, or customs processing.

4. Shipping Fees

Shipping fees will be calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions during special campaigns or for orders that meet a minimum purchase requirement.

5. Order Tracking

Once your order has shipped, you will receive a tracking link via email. You can use this link to follow your package’s journey until it arrives at your door.

If you do not receive a tracking email, please check your spam folder or contact our support team.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, we’re here to help. Please contact us with your:

• Order number
• Tracking number (if available)
• Description of the issue

We will work with the courier to resolve the situation as quickly as possible.

7. Incorrect Address

Please ensure your shipping address is correct before completing your order. If you need to update your address, contact us immediately. Once the order has shipped, we may not be able to make changes.

8. Failed Delivery Attempts

If the courier is unable to deliver your package due to:

• Incorrect address
• Recipient unavailable
• Unclaimed parcel

The package may be returned to us. We can reship the order, but additional shipping fees may apply.

9. International Customs & Duties

(Include only if the brand ships internationally)

International orders may be subject to customs fees, import taxes, or duties. These charges are determined by your local customs office and are the responsibility of the customer.

10. Contact Us

If you have any questions about delivery or need help with your order, we’re here to support you with clarity and care.