1. Introduction

At Solramari, we aim to make your shopping experience smooth, secure, and effortless. This Payment Policy explains the payment methods we accept and how your transactions are processed safely.

2. Accepted Payment Methods

We currently accept the following payment options:

• Bank Transfer (if applicable)

All available payment methods will be displayed at checkout.

3. Secure Payment Processing

Your payment information is handled with care. All transactions are processed through trusted, secure third‑party payment providers that use industry‑standard encryption to protect your data.

Solramari does not store or have access to your full credit card details.

4. Order Confirmation

Once your payment is successfully completed, you will receive:

• Order confirmation email
• Payment receipt
• Order summary

If you do not receive a confirmation within a few minutes, please check your spam folder or contact our support team.

5. Payment Issues

If your payment fails or is declined, please:

• Verify your card details
• Ensure sufficient balance
• Check with your bank for security restrictions

You may also try an alternative payment method displayed at checkout.

If the issue continues, our support team is here to help.

6. Currency

All prices on our website are displayed in the applicable local currency. Your bank or payment provider may apply additional fees for currency conversion, depending on your location.

7. Exchanges

To protect our customers, we may perform additional verification checks for:

• Unusual order patterns
• High‑value purchases
• Mismatched billing information

If verification is required, our team will contact you directly with clear instructions.

8. Refunds

Refunds for eligible returns will be issued to the original payment method used during checkout. Processing times may vary depending on your bank, typically 5–7 business days after approval.

For more details, please refer to our Returns & Replacements Policy.

9. Contact Us

If you have any questions about payments or need assistance with your order, we’re here to help with clarity and care.